FAQ
Where do you ship?
We currently ship exclusively within the United States. All orders shipped within the US qualify for free shipping, with no minimum order value.
How long does delivery take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 6–8 business days, so most customers receive their order within 7–11 business days in total.
How can I track my order?
As soon as your package leaves our warehouse, you'll receive an email with your tracking number. You can follow your shipment at any time on our order tracking page.
Which carriers do you use?
We work with trusted US carriers such as USPS, UPS, FedEx, and DHL. The carrier depends on the size of your shipment and your delivery address.
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be new, unused, and in their original packaging with all included parts. See our full Return & Refund Policy for details.
How do I return an item?
Email us at info@nothoro.com with your order number and the reason for your return. We'll guide you through the next steps. For change-of-mind returns, the customer covers the return shipping costs; for damaged, defective, or incorrect items, we cover all return costs.
When will I receive my refund?
Once we have received and inspected your return, your refund is processed within 14 days and credited to your original payment method.
Can I exchange an item?
Yes. We offer exchanges for a different color, size, or product. Contact our customer service team and we'll arrange it for you.
My order arrived damaged. What should I do?
We're sorry to hear that. Please contact us as soon as possible with your order number and a few photos of the damage. We'll work with the carrier to resolve the issue and make sure you receive a replacement or a refund.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely in US dollars (USD).
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible after placing your order. If your order hasn't been shipped yet, we'll do our best to change or cancel it. Once it has shipped, you can return it under our standard return policy.
Are the light bulbs included?
Whether a bulb is included is stated on each product page under the specifications. Where bulbs are not included, we list the required bulb type and base so you can easily find the right one.
How are the pendant lights installed?
Our pendant lights are hardwired and designed to connect to a standard ceiling junction box. For your safety, we recommend having your fixture installed by a licensed electrician. Installation instructions are included with every order.
Are your pendant lights dimmable?
Many of our pendant lights are compatible with dimmer switches when used with a dimmable bulb. Please check the product page for the specific fixture, as compatibility may vary.
How can I contact you?
You can reach us through our contact form or by email at info@nothoro.com. We're available Monday–Friday from 8:00 AM to 8:00 PM and Saturday–Sunday from 8:00 AM to 4:00 PM, and we always aim to respond within 24 hours.
Business Information
- Website name: Nothoro
- Operated by: SJG ECOM LLC
- Business Address: 600 E 5th Street, Wilmington, DE 19801, United States
- Company number: 5839472
Contact Information
- Contact Form: Click here
- Email: info@nothoro.com
- Phone: +301-595-7264
Opening Hours
Monday–Friday: 8:00 AM – 8:00 PM
Saturday–Sunday: 8:00 AM – 4:00 PM
We always aim to respond within 24 hours.