Refund policy
Return Period
You have 30 days from the day you receive your order to request a return.
Product Condition
We only accept new, unused products in their original condition and original packaging, including all tags, accessories, and documentation.
Which Products Can Be Returned?
We accept returns of both defective and non-defective products.
For hygiene and safety reasons, certain products may be non-returnable. These products will be clearly marked as non-returnable in the product description.
Return Costs
Defective or Incorrect Items
If the product is damaged, incorrectly delivered, or defective, we cover all return shipping costs.
Change of Mind
If you return an item due to a change of mind, wrong size, wrong choice, or personal preference:
- The customer is responsible for the return shipping costs
- The customer is responsible for purchasing and printing the return label
How to Return an Item
- Contact us — Send an email to info@nothoro.com with your order number and the reason for the return.
- Pack the item securely — Return the item in its original packaging with all included parts.
- Ship the package — You are responsible for purchasing and using a suitable shipping method.
Refund Process
Once we have received and inspected your return:
- Your refund will be processed within 14 days
- The amount will be refunded to the original payment method
Exchanges
We offer exchanges for a different size, color, or product. Contact our customer service team to start an exchange.
More Information
Visit our FAQ page or contact our customer service team if you have any further questions.
Business Information
- Website name: Nothoro
- Operated by: SJG ECOM LLC
- Business Address: 600 E 5th Street, Wilmington, DE 19801, United States
- Company number: 5839472
Contact Information
- Contact Form: Click here
- Email: info@nothoro.com
- Phone: +301-595-7264
Opening Hours
Monday–Friday: 8:00 AM – 8:00 PM
Saturday–Sunday: 8:00 AM – 4:00 PM
We always aim to respond within 24 hours.